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Privacy Policy

Because Model Lace Wigs and Hair understands that the privacy of your personal information is important to you, we have established privacy policies and practices. This notice explains how your data will be used and shared by Model Lace Wigs and Hair. By visiting ModelLaceWigsandHair.com, you accept the policies and practices described in this privacy policy. This privacy policy is incorporated into, and is subject to, the Terms of Use. Any capitalized terms not defined in this policy have the meaning set forth in the Terms of Use.

What Our Privacy Policy Covers

Model Lace Wigs and Hair is committed to the privacy and confidentiality of the information provided by its users. This Privacy Policy describes the type of personal data that Model Lace Wigs and Hair (“Model Lace Wigs and Hair,” “we,” or “us”) collects through your use of our website, our products, support, payment and mobile apps, our marketing, demonstrations, and promotions, and our communications with you through our website or by phone, email, or live chat and online services, including your comments and feedback (collectively, the “Services”). The term “Personal Data” refers to any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Personal Data includes, without limitation, personally identifiable information about you, such as your name, date of birth, email address or postal address, and payment information.

Please note that by submitting Personal Data manually or in electronic form to us and/or by using our website, you give your consent that all Personal Data submitted on each occasion may be processed by and/or shared with Model Lace Wigs and Hair and its service providers, in the manner and for the purposes described in this Privacy Policy. If you do not want us to collect or process Personal Data, please do not provide it, but you may not be able to take advantage of our Services or certain features of our Services.

Security

We follow generally accepted industry standards to protect the personally identifiable information submitted to us. As an example, all credit card information is encrypted using secure socket layer technology (SSL). However, no method of transmission is 100% secure. Therefore, Model Lace Wigs and Hair does not guarantee any confidentiality or privacy with respect to any of your personal information or User Submissions. Model Lace Wigs and Hair does not assume any liability to third parties whose information you include on the Site, or which you post in any User Submissions. Please keep your username and password secure.

Children’s Information

Model Lace Wigs and Hair’s services, platform, and communications whether educational or marketing in nature are not directed at children under thirteen years of age. We do not knowingly collect personal information from children under thirteen. If we obtain actual knowledge that a child under thirteen has provided personal information to us, we will promptly delete that information. Please report any suspected instances to privacy@ModelLaceWigsandHair.com.

Information You Provide Voluntarily

Signup Information. When you sign up for the Model Lace Wigs and Hair platform, you will be asked to provide your name, email address, phone number, physical or mailing address.

Billing Information. If you purchase a product at Model Lace Wigs and Hair.com or a Booking, our third-party payment processors will collect and store your billing address and credit card information.

Technical Support. If you call, email, or otherwise contact Model Lace Wigs and Hair for technical support, you may provide personal information such as your name, email address, or phone number to Model Lace Wigs and Hair.

Third Party Integrations within Model Lace Wigs and Hair

Model Lace Wigs and Hair integrates with a number of third-party apps and software platforms to allow for greater functionality and expanded services offerings. Some examples of these integrations include MailChimp and Schedulcity for which the Model Lace Wigs and Hair user must maintain their own MailChimp and Schedulcity account, respectively. If you use these integrations within Model Lace Wigs and Hair, you should be aware of the separate privacy policies for those services and platforms. 

Information Collected Automatically

Cookies. A cookie is a small data file that is automatically saved on your computer's hard drive when you visit a website. These cookies may contain information used to record the websites you visit, but do not contain any personally identifiable information such as your name, address, or credit card information. Model Lace Wigs and Hair uses cookies to give you a personalized experience. If you have signed up with Model Lace Wigs and Hair, cookies allow our website to recognize you when you return and give you access to your personal account options. We may also use cookies to keep track of the ways in which customers find us and navigate through our website. This information will be used internally to help us determine where improvements can be made to our website and services. If you do not wish cookies to be saved to your system, you may change your browser's settings so that your computer does not accept them. If cookies are disabled, however, you will not be able to purchase our product and we will not be able to recognize you as a registered user.

Device Data. When you visit Model Lace Wigs and Hair.com or use the Model Lace Wigs and Hair platform, Model Lace Wigs and Hair may automatically record information that includes the web address that you came from and are going to, your device model and unique identifier, operating system type and version, browser type and version, IP address, mobile network carrier, timezone and location. Whether or not Model Lace Wigs and Hair collects some or all of this information depends on what type of device you use and your device settings. To learn more, please check the policies of your device manufacturer and software provider, and the settings on your device.

Analytics and Web Behavioral Data.  Model Lace Wigs and Hair uses third party service providers such as Google Analytics to learn more about how users interact with Model Lace Wigs and Hair.com and the Model Lace Wigs and Hair platform. This includes the collection and tracking of data regarding the characteristics, including demographic information such as male/female gender, and activities, such as time spent viewing a specific webpage, of visitors and users. You may opt-out of Google Analytics tracking. Refer to the section “Your Rights and Choices” below for more information.

How We Use Your Information

Model Lace Wigs and Hair may use personal information about you to provide website-related services, including:

The ability to connect with and book appointments online. This may include personal information about you, including your name, phone number, email address, links to social media profiles, and images depicting your likeness that you provide willingly to Model Lace Wigs and Hair . This may also include information about your business, including your business name, industry type, contact information, physical location, branding elements including but not limited to your business logo, and any service offerings and their associated costs.

The ability to understand and improve Model Lace Wigs and Hair  products. From time to time, Model Lace Wigs and Hair may conduct surveys or issue requests for beta testers to measure and analyze user interest in products, services, content, or technical support. Information you provide may include your name, phone number, email address, business name, and industry type. Model Lace Wigs and Hair  does this to help improve the platform and refine the quality of educational or advertising communications.

Issue service-related communications. Model Lace Wigs and Hair may send you service and administrative emails, in-app messages, or push notifications to your mobile device to inform you about events or appointments on your Model Lace Wigs and Hair calendar, reschedulings or cancellations, changes made to your platform configurations (such as changes made to staff working hours), transactional information about payments received from customers or refunded to customers, as well as any new features, security issues, or platform outages that may affect your usage of the Model Lace Wigs and Hair platform. These messages are considered operationally essential to the Model Lace Wigs and Hair service and you may not opt out of these messages.

Send promotional communications. Subject to your opt-out preference, Model Lace Wigs and Hair may send you emails or mail about special offers, gifts, platform features or paid subscription offerings that we think are relevant to you. You may opt out of receiving these communications at any time; refer to the section “Your Rights and Choices” below for more information. Lace Wigs and Hair does not share your information with third-party advertisers who would send you communications promoting their goods or services.Provide technical support. We will use your information when responding to your questions, comments, feedback, or requests for technical support.

Protecting rights and interests. We may use your information when it is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, customers, or the public.

Meeting legal and tax compliance. We may use your information to meet legal or regulatory requirements, including the reporting of financial information (such as payments submitted to Model Lace Wigs and Hair) for tax purposes.

Third Parties With Whom We Share Information

Model Lace Wigs and Hair uses other service providers and third party platforms to perform key functions on our behalf or assist in providing services to you. A list of such providers used by Model Lace Wigs and Hair as of May 25, 2018 is given below; Model Lace Wigs and Hair may add future providers or third parties as consistent with this Privacy Policy. Key functions for each third party may include the following:

  • Schedulicity. The scheduling and sending of appointment confirmations, reminders, reschedule notices, cancellations, invites to access a customer account, invites to access a staff profile, requests for reviews, and thank-you emails.

  • Zenchat. The onine chat services used to communicate to customers online.

  • Google App Engine. The hosting of the Model Lace Wigs and Hair platform and any data accrued via usage of the Model Lace Wigs and Hair platform, as consistent with this Privacy Policy.

  • Bluepay. The processing of payments and the tracking of payment information for subscribers of Model Lace Wigs and Hair’s paid products.

  • Paypal. The processing of payments and the tracking of payment information for subscribers of Model Lace Wigs and Hair’s paid products.

  • Google Analytics. The tracking of activities from users on the Model Lace Wigs and Hair website and the Model Lace Wigs and Hair platform. This may include but is not limited to time on site, bounce rate, click rates, and more.

Compliance with Laws, Regulations, and Requests

Model Lace Wigs and Hair may share your data if we believe disclosure is reasonable and necessary to comply with laws, regulations, legal requests, judicial requests, or governmental requests, and to enforce or investigate possible violations of our Terms of Use or this Privacy Policy, or otherwise address security or technical issues that may lead to possible violations.

With your consent. We may share some or all of your information to any other third party with your affirmative consent. For instance, we display personal testimonials of satisfied customers in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you may contact us at help@modellacewigsandhair.com.

Your Rights and Choices

Communicating with a Supervisory Authority. If you are located in the European Economic Area (EEA), you have the right to reach out and communicate with a supervisory authority in relation to the processing of your Personal Data, but we would appreciate the opportunity to speak with you first and resolve your issues.

Request to Delete Data. You may submit a written request to delete all personal information from the Model Lace Wigs and Hair platform. Model Lace Wigs and Hair will fulfill the request within 30 days of the receipt of request. The Model Lace Wigs and Hair account owner should email a formal request to privacy@modellacewigsandhair.com to initiate this process.

Request to Correct Personal Information. You may submit a written request to correct any inaccuracies in your personal information that is held by Model Lace Wigs and Hair. Please have the Model Lace Wigs and Hair account holder send all such requests to privacy@modellacewigsandhair.com. Upon receipt of the request, Model Lace Wigs and Hair will fulfill the terms of the request within 30 days.

Request for Records (Data Portability). You may also submit a written request for Model Lace Wigs and Hair to provide you any personal data about you that Model Lace Wigs and Hair maintains. Please have the Model Lace Wigs and Hair account holder send all such requests to privacy@modellacewigsandhair.com. Upon receipt of the request, Model Lace Wigs and Hair will fulfill the terms of the request within 30 days.

Unsubscribe to Emails. At any time you may unsubscribe from Model Lace Wigs and Hair promotional and educational emails by following the “unsubscribe” link in the footer of every email. If you continue to receive emails after unsubscribing, please check that you don’t have a duplicate Model Lace Wigs and Hair account registered to a different email address (this is a common issue). Please note that if you unsubscribe from promotional emails from us, you will continue to receive operationally essential emails such as appointment confirmations, payment receipts, and others. You may deactivate some but not all of these operationally essential emails under your Account Settings for Notifications.

Cookies. You may disable or restrict cookies by modifying your browser settings.

Third Party Analytics. You may opt out of Google Analytics tracking by using the Opt-Out features on each service provider’s website.

You may opt out of the Google Analytics service by installing the opt-out browser tool, located here: https://tools.google.com/dlpage/gaoptout. For more information on Google’s privacy policy, please visit https://www.google.com/policies/privacy.

End-user Opt-out

If you want to exercise your rights as Data Subjects under GDPR with respect to Customer information, we recommend that you reach out to the company to whom you provided your personal information. We will, of course, assist our customers in responding to Data Subjects questions and requests.

Links to Other Websites

There may be links to other websites from Model Lace Wigs and Hair.com. Model Lace Wigs and Hair does not control any third- party websites and we are not responsible for these sites' use of personal information. We encourage you to become familiar with the privacy practices of any linked site when you visit them.

Retention of Data

Model Lace Wigs and Hair will generally retain your information for as long as reasonably necessary to provide services to you, and to comply with applicable laws. After you deactivate your account, Model Lace Wigs and Hair will continue to retain copies of information to comply with our legal obligations (for example, maintaining records of payments made to Model Lace Wigs and Hair for tax and financial auditing purposes).

Transfer or assignment in connection with business transfers or bankruptcy.
In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, any user information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right, as part of this type of transaction, to transfer or assign to third parties your Personal Data and other information we have collected from users of the Services. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred user information will be subject to this Privacy Policy. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity.

Privacy Policy Changes

This notice replaces all previous disclosures we may have provided you about our information practices. We reserve the right to revise and modify this policy at any time, without notice, and to apply these changes in policy to information previously collected, where legally permissible. We will notify you of changes by posting the policy changes on our website. Your continued use of the Site constitutes your acceptance to this privacy policy and any updates. This privacy policy is effective as of May 25, 2018.

California Privacy

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Data by Model Lace Wigs and Hair to a third party for the third party’s direct marketing purposes. To make such a request, please send an email to help@modellacewigsandhair.com or write us at the address listed below.

Do Not Track Requests

We do not process “Do Not Track” (“DNT”) signals. Our third-party service providers may also not respond to DNT signals.

Contact Us

Model Lace Wigs and Hair has a designated Data Protection Officer (DPO), who may respond to any queries or requests sent to us regarding your privacy. If you have any questions about our Privacy Policy, please send an email to privacy@modellacewigsandhair.com. The examples contained in our Privacy Policy are illustrative and are not intended to be exhaustive.