REFUND POLICY
No Return, No Refund, No Exchange Policy
Thank you for choosing to shop with us. Please read our No Return, No Refund, No Exchange Policy carefully before making your purchase to ensure you have a clear understanding of our terms.
| Policy Overview |
At ModelLaceWigsandHair.com, we are committed to providing our customers with high-quality products and exceptional service. Due to the nature of our products and to maintain the highest standards of hygiene and customer satisfaction, we adhere to a strict no return, no refund policy. |
| Policy Details |
-
All Sales Are Final: Once a purchase is made, it cannot be returned, and we will not issue refunds or store credits. We encourage our customers to review their orders carefully before finalizing them.
-
Quality Assurance: Every product undergoes a rigorous quality check before shipment. We ensure that all items are in excellent condition when they leave our facility.
-
Damaged or Defective Items: In the rare event that you receive a product that is damaged or defective, please contact our customer service team within 48 hours of receiving your order. Provide photographic evidence of the damaged or defective product. We will assess your claim on a case-by-case basis and may offer a replacement or store credit at our discretion. This is the only exception to our No Return, No Refund, No Exchange Policy.
-
Incorrect Orders: If you receive an incorrect item, please contact us within 48 hours of receipt. We will arrange for the correct item to be sent to you at no additional cost. This does not apply to errors made by customers during the ordering process.
-
Cancellation Policy: Order cancellations are not accepted once payment has been processed. Please ensure your order is correct before submitting your payment.
-
Customer Responsibility: Customers are responsible for ensuring the accuracy of their orders, including product selection, shipping information, and payment details. ModelLaceWigsandHair.com is not responsible for errors made by customers during the order process.
|
| Contact Us |
If you have any questions or concerns regarding our No Return, No Refund, No Exchange Policy, please do not hesitate to contact our customer service team. We are here to help and ensure your shopping experience with us is pleasant and satisfactory. |
| Policy Changes |
ModelLaceWigsandHair.com reserves the right to modify this No Return, No Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued patronage following any changes signifies your acceptance of those changes. |
Thank you for understanding and respecting our No Return, No Refund, No Exchange Policy. We look forward to serving you with quality products and excellent customer service.
Model Lace Wigs and Hair
