My Cart


Return Policy

Model Lace Wigs and Hair 
Return & Exchange Policy

Returns & Replacements


We want you to love your purchase. But if you are not completely satisfied, you may return your purchased merchandise from within 7 days from the date received for a partial refund, not including any shipping fees. All returns will incur a 20% restocking fee, no exceptions.  Due to the nature of our products once an item is returned to us it is no longer considered new and must be cleaned, sanitized and discounted for sale. 

We do offer a FREE one time in-stock exchange on stock wig orders not including shipping charges only. Exchange wig must be available in-stock and ready to ship at or we can place a credit for a custom order.  Any further exchanges on the same transaction will incur a $39.95 fee.

All return or exchange requests must be sent to 


Custom orders canceled after 24 hours, will incur a 50% cancellation fee. We work fast this covers our purchased supplies and commission of your wig maker. 

All custom wig deposits are non-refundable. If you do not pay any balance in full within 30 days of your wig completion your item will be released for sale to recoup our loss.

Custom Lace Wig orders are final sale.

All merchandise returned to our online returns address must be in unused, unworn condition with all tags attached and must be accompanied by the packing slip from the original shipment. All accessories are final sale.

NOTE: All sales are final on sales and clearance items.