Return & Exchange Policy
STOCK LACE WIG ORDERS
We want you to love your purchase. But if you are not completely satisfied, you may return your purchased merchandise from modellacewigsandhair.com within 7 days from the date received for a partial refund. All returns will incur a 20% restocking fee, no exceptions, unless you are a VIP Member. Due to the nature of our products once an item is returned to us it is no longer considered new and must be cleaned, sanitized and discounted for sale.
We do offer a FREE one time only in-stock lace wig exchange on stock wig orders not including shipping charges. Exchange wig must be available in-stock and ready to ship on ModelLaceWigsandHair.com or we will issue you a store credit valid for 1 year. Any further exchanges on the same transaction will incur a $39.95 fee.
All return or exchange requests must be sent to [email protected]
CUSTOM LACE WIG ORDERS
Custom orders canceled after 24 hours, will incur a 50% cancellation fee. We work fast this covers our purchased supplies and commission of your wig maker.
All custom wig deposits are non-refundable. If you do not pay any balance in full within 30 days of your wig completion your item will be released for sale to recoup our loss.
Custom Lace Wig orders are final sale.
All merchandise returned to our online returns address must be in unused, unworn condition with all tags attached and must be accompanied by the packing slip from the original shipment. All accessories are final sale.