VIP MEMBERSHIP Return Policy
Model Lace Wigs and Hair
Return & Exchange Policy
Returns & Replacements
We want you to love your purchase. But if you are not completely satisfied, you may return your purchased merchandise from modellacewigsandhair.com within 14 days from the date received for a full refund or we can place a credit for a custom order. Any further exchanges on the same transaction will incur a $39.95 fee.
All return or exchange requests must be sent to [email protected]
Custom orders canceled after 24 hours, will incur a 50% cancellation fee. We work fast this covers our purchased supplies and commission of your wig maker.
All custom wig deposits are non-refundable. If you do not pay any balance in full within 30 days of your wig completion your item will be released for sale to recoup our loss.
Custom Lace Wig orders are final sale.
All merchandise returned to our online returns address must be in unused, unworn condition with all tags attached and must be accompanied by the packing slip from the original shipment. All accessories are final sale.