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Model Lace Wigs and Hair Return and Exchange Policy

Returns & Replacements
(Online Orders Only)
FREE one time in-stock exchanges on stock wig orders not including shipping charges only. Exchange wig must be available in-stock in our Las Vegas location.  Any further exchanges on the same transaction will incur a $39.95 fee.

We want you to love your purchase. But if you are not completely satisfied, you may return your purchased merchandise from within 7 days from the date received for a partial refund. All returns will incur a 20% restocking fee, no exceptions. Due to the nature of our products once an item is returned to us it is no longer considered new and must be cleaned, sanitized and discounted for sale.

Custom orders canceled after 24 hours, will incur a 50% cancellation fee. We work fast this covers our purchased supplies and commission of your wig maker. 

All custom wig deposits are non-refundable. If you do not pay any balance in full within 30 days of your wig completion your item will be released for sale to recoup our loss.

All merchandise returned to our online returns address must be in unused, unworn condition with all tags attached and must be accompanied by the packing slip from the original shipment. All accessories are final sale.

All items purchased in the Las Vegas location are Final Sale.